There's been a little movement on the lost package front. After my phone conversation with Rob at the Pittsburg, Kansas post office on Friday evening, the tracking status page for my package showed in big red letters that a Missing Mail Search Request had been initiated. But then late Saturday evening, I received an (apparently automated) email saying that "We regret to inform you that your missing item(s) cannot be located due to insufficient information in the description of your item(s)." This was puzzling, since I provided all info requested in the initial online missing mail form that I filled out, and gave Rob further info about my package. I suspect an automated system generated the email without knowledge of my interactions with Rob. The Saturday email had a link to update further information, but this link is non-functional. I went directly to the USPS missing mail page and found where I could check the status of existing missing mail searches. But when I put in the search number or the original tracking number, no search is found. If I use the form to create a new search, the first step is to enter the tracking number and when I do, there's an error message saying a search request is already filed. So at every step, there's a hurdle that blocks any action. Meanwhile, the red letter status of the tracking page has gone away, and reverted to a placeholder status of "Moving through network- in transit to next facility." So I have no confidence this package will ever arrive at this point. If nothing more happens in the next couple days, I will file a lost package claim, unless the web site blocks that as well. My package had no significant value, but since it's not been delivered, I feel that I deserve reimbursement of the shipping cost of over $10.00. Amusingly, I also got an email with a link to fill out a survey on my satisfaction of this whole incident. I think I'll hold off on that until some resolution is reached. Stay tuned.
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